BIOGRAPHICAL
PERSPECTIVE
James
R. Fisher, Jr., Ph.D.
©
May 30, 2015
Note:
In the chapter, “Going Against the Grain” in The Worker, Alone, it was thought wise to include a speech given
that literally changed my career, and is consistent with the theme of this
book.
Just
as going along to get along may be natural to most people, going against the
grain is equally as inherent as breathing for others.
This
seems to have been the case with the Major League baseball player, Curtis
Flood, as it was for the German Roman Catholic cleric, Martin Luther. It was also true for this author.
Taking
a stand is visceral. It involves having
a center and a moral compass that says the prevailing norms are wrong. Such a position often defies reason and good
sense as its costs are quickly apparent.
Consequently,
going against the grain is not for everyone.
For those so predisposed, there is no other recourse. They have to act to live with themselves.
While
it may be self-defining, it is invariably at the expense of self-alienation
from the herd. Such ostracism may be as
selective as social Darwinism.
In
1958, I left the R&D laboratory as a chemist at Standard Brands, Inc., and
joined Nalco Chemical Company as a chemical sales engineer, never having sold
anything before. Two weeks in the field
after a month of training at the home office in Chicago, I was told I was not
cut out for this kind of work.
I
had offended the area manager by answering his question: What have you learned
after traveling with me for two weeks? I
told him nothing as he never ask for an order, never listened to customers,
never found out what they needed, and mainly wasted their time and ours
socializing.
This
resulted in my being given marginal accounts to service, and the right to call
on competitors, but for only six weeks after which time I was to find other
employment.
During
that painful period, however, I sold the largest account of the district’s
operation in years – taking it from a major competitor – by listening, asking
what the customer needed, and was not getting, while working closely with
engineering and operations as a partner, an advocate, not as an adversary.
Nalco
would send 78 sales engineers (yes, I kept track) from other districts to work
with me. They also ask me to make
presentations at various Nalco conclaves across the country to share my approach
to selling technical systems to highly savvy prospects, as the word was out
that Fisher doesn’t sell “technically”!
Such
opportunities gave me corporate exposure and a chance to capture my ideas on
paper. This led to rapid promotion and
elevated me to executive status in the international division when barely
thirty.
The
momentous ride found me working in South America, Europe and finally
facilitating the creation of a new company in South Africa. It was there I hit a wall, that is, South
Africa apartheid.
This
clashed with my values and a reality foreign to my cultural programming.
At
the top of my career, father of four young children, in my mid-thirties, I
resigned from Nalco, resettled in Florida, wrote a book, did little else for
two years but read books, play tennis, and attempt, however unsuccessfully, to
write for a living.
When
nearly broke, I went back to school full-time, year around, to earn a Ph.D. in
industrial-organizational psychology, consulting on the side.
Once
I had my Ph.D., I joined one of my clients, Honeywell, Inc., as an organizational
development (OD) psychologist.
Honeywell
proved a repeat of the Nalco experience.
Having been a free-wheeling line executive, it was a new experience to
be relegated to an “in house” staff function in human resources of a large
facility (4,000 employees) on a scenic campus in sunny South Florida, and
expected to echo the company line without variance, or else!
Not
known to be a policy wonk, it came as no surprise that the human resource
director suggested shortly after my settling in, “We don’t believe you’re cut
out for this kind of work,” while my OD boss stated more accurately, “Find your
role here in the next few weeks or you’ll be gone!”
A
clinical psychologist deals with an individual client and addresses problems in
terms of behavior. An OD psychologist
deals with the organization as his client and addresses performance problems in
terms of workers and managers in the workplace. He exercises no bias towards either group,
as he attempts to observe them unobtrusively in action.
My
approach to OD was as eccentric as my methodology had been in selling. I met with groups not as an expert or with an
agenda, but with a desire to find out what got in the way of their productive
efforts and what they, as a group, thought needed to be done.
At
first, I was distrusted, then challenged, then accepted as the real deal and a
breath of fresh air. For Honeywell to
have gotten rid of me, then, it might have caused a protest, as rank and file
workers, professionals and blue collars alike, were not used to being taken
seriously, or to have their best interests taken to heart.
Honeywell
groups asked me to give speeches to various technical and professional
associations, while for management, I wrote monographs, presented papers and gave
speeches to technical conferences, and made interventions based on worker
consensus ideas, one of which was the creation of an “in house” technical
education program to address systemic deficiencies.
The
director of the Charles Stark Draper Laboratories at Massachusetts Institute of
Technology, read one of these publications, and invited me to Cambridge to work
with CSDL's designing team for the ring laser gyros being manufactured at
Honeywell Avionics facility in Clearwater, Florida.
So,
it wasn’t unusual for the Department of Contracts Administration Services
(DCAS) to approach me in 1984 to give the keynote speech at a department
sponsored conference on Participative Management, when that theme was the
flavor of the month across corporate America.
Having
given "off site" seminars for this group before, I felt it necessary
to make clear my reservations about "Participation Management,"
asking to be allowed to be critical of the value of this intervention. The selective committee said in unison, “No
problem!”
That
proved to be in error. My speech became
a major problem, for me, as I explain in this segment "Going Against the
Grain."
This
was 1984. My manager, a very capable man
understood OD, and granted me creative license to practice the discipline. In the next segment (Typology of Leaderless
Leadership), he might best be described as the “Happily in Harness.” He loved his work, and was loyal to a fault
to Honeywell, always at the ready to satisfy its demands whatever they might
be. Not surprisingly, he considered my
speech a personal betrayal.
The
United States in the 1980s experienced an artificial economic boom (e.g.,
Reagan “Star War” years) against a plethora of scandals (e.g., Savings &
Loan), while corporate America never stumbled upon a fad it didn’t love as long
as it was simple, inexpensive and didn’t disturb its power (e.g., Participative
Management).
Panic
was in the air, which I came to call, The Prison of Panic called “Now”!
America’s
hard goods markets at home and abroad were fast disappearing, while,
paradoxically, the American workforce had seemingly changed overnight to a
professional class of workers, only management still treated them as if nothing
had changed.
During
these years of panic, rather than step back, pause, take inventory and study
the changing tide of events, it was "do anything, everything
now!"
The
speech which follows was given in that climate.
For
my punishment, I was placed on the equivalent of “house arrest,” banned from
writing papers or giving speeches for 18-months. But by something akin to serendipity, I
emerged from this to be promoted in 1986 to Honeywell Europe’s management team
in its Brussels, Belgium headquarters.
There
I saw first-hand that corporate Europe was as messed up as corporate
America. Honeywell’s European national
franchises had retrogressed to operating essentially as feudal fiefdoms after
WWII with the managing directors as lords and masters of all that they
surveyed.
As
passive and hierarchically inert as were American workers, European workers,
country to country, were even more so.
It was a perfect situation for an OD study, which I quickly launched
into with the idea of a subsequent book in mind (see Work Without Managers,
1991, 2nd edition, 2014)..
As
Director of Human Resources Planning & Development, an OD position, it was
soon apparent, however, that my new boss in Brussels had no idea what OD was or
what it could do.
Whereas
in the States I had been given carte blanche to practice OD, he saw my role as
that of a traditional technocrat with management as OD's client, failing to
understand that OD assesses equally the efficacy of management as it does the
workforce.
This
conflict in perspective didn’t make for a happy marriage.
His
persona appears in the next segment as the “Winning Side Saddler,” or the
constant pleaser but with a hidden agenda as opposed to “Happily in Harness” of
my boss in the States who had no agenda at all other than that of his
Honeywell.
So,
in a not too subtle way, going against the grain expresses an intellectual
perspective that the reader will find in this 1984 speech and subsequently conveyed
thematically in this and other books and articles of mine in this genre.
Title, time and place of speech:
PARTICIPATIVE
MANAGEMENT: AN ADVERSARY POINT OF VIEW,
March 30, 1984,
Caribbean Gulf Resort
Hotel,
Clearwater Beach,
Florida.